Text S.A.
Company Overview
Text S.A. (formerly LiveChat S.A.) is a Poland-based B2B SaaS company specializing in text-based customer communication. The Group operates a fully subscription-based model with 100% recurring revenue (MRR/ARR), selling primarily to international clients in USD. Its core product, LiveChat, remains the main revenue contributor, while newer products (ChatBot, HelpDesk, KnowledgeBase and OpenWidget) are increasingly used to upsell existing customers. Management is executing a strategic shift from a collection of standalone products toward an integrated ‘Suite’ model (Text App), aimed at increasing average revenue per client, improving retention, and enabling expansion into larger, enterprise customers.
Business Segments
- LiveChat (core live messaging platform)
- ChatBot (AI-powered chatbot automation with usage-based monetization)
- HelpDesk & KnowledgeBase (ticketing system and self-service support, increasingly adopted by larger clients)
- OpenWidget and other add-ons (engagement and lead-capture tools, partially used as adoption drivers)
Key Drivers
- Highly predictable, 100% recurring SaaS revenue with very high gross margins (~80%)
- Upselling and cross-selling to the existing customer base, driving ARPL growth despite flat customer numbers
- Transition to an integrated Suite/Text App model increasing product stickiness and wallet share
- Growing adoption of ChatBot and HelpDesk from a low base, supporting diversification away from LiveChat
- Global USD pricing and international customer base (~98% of revenue outside Poland)
Key Risks
- Customer churn in the mature LiveChat product, especially among small SMB clients
- FX translation risk from USD-denominated revenue reported in PLN
- Short-term margin pressure from higher infrastructure, cloud and AI-related costs
- Execution risk in migrating customers to the Suite/Text App and monetizing new pricing models
- Increasing competitive intensity in AI-driven customer service tools
What to Watch
- MRR and ARR growth driven by ARPL vs customer count
- Adoption rate of the Text App and share of customers using multiple products
- Stabilization of margins after completion of cloud migration
- Churn dynamics in LiveChat and retention improvements from bundling
- Sustainability of very high dividend payouts alongside growth investments
Foundational Analysis
Business Model
Text operates a global B2B SaaS business with 100% recurring subscription revenue. Products are sold primarily online, priced in USD, and billed monthly or annually. LiveChat is a mature, cash-generative product with stable USD revenue despite declining customer count, as ARPL rises through price increases and upselling. Growth increasingly comes from attaching complementary products (ChatBot, HelpDesk, KnowledgeBase) to existing customers. ChatBot additionally includes a usage-based component (paid interaction blocks), introducing optional variable revenue on top of base subscriptions. The strategic shift toward an integrated Suite/Text App is designed to increase average spend per client, reduce churn through higher switching costs, and open the door to enterprise customers with significantly higher contract values.
Competitive Positioning
Text combines a large installed base in LiveChat with very high profitability and a strong balance sheet. While growth is slower than high-growth SaaS peers, the company’s margins, cash generation and dividend capacity are exceptional. The suite strategy positions Text as a broader customer engagement platform rather than a single-product chat vendor.
Economics & Capital Allocation
The business exhibits classic SaaS economics: very high gross margins, low incremental customer servicing costs, and strong operating leverage. Recent margin compression reflects deliberate investment in cloud infrastructure, AI capabilities and enterprise readiness rather than structural deterioration of the model.
Text follows a strongly shareholder-friendly capital allocation policy, historically distributing over 90% of profits as dividends while funding growth investments from operating cash flow. The balance sheet carries no material debt and maintains significant cash reserves.
Long-term Risks
Failure to reaccelerate growth through the suite strategy, sustained churn in LiveChat without sufficient ARPL uplift, structurally higher cost base from AI and cloud services, and competitive disruption from larger AI platforms or well-funded SaaS rivals.
What Would Break the Thesis
- Persistent decline in MRR driven by churn outweighing ARPL growth
- Inability to monetize the Text App/Suite at higher price points
- Structural margin erosion from AI and infrastructure costs
- Breakdown of the dividend-paying capacity due to weaker cash generation
Full Company Analysis
Text S.A. — Full Analysis
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View News InsteadFinancial Performance
Quarterly Data
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| Metric | 2024Q1 | 2024Q2 | 2024Q3 | 2024Q4 | 2025Q1 | 2025Q2 | 2025Q3 | 2025Q4 | 2026Q1 | 2026Q2 | 2026Q3 | 2026Q4 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Income Statement Revenue (Quarterly) | 83.5M | 79.2M | 89.4M | 83.3M | 86.8M | 89.4M | 88.9M | 89.0M | 84.8M | 82.8M | 81.6M | 79.9M |
| Income Statement Gross Profit (Quarterly) | 68.3M | 65.6M | 70.9M | 67.0M | 70.9M | 70.9M | 71.0M | 69.4M | 58.4M | 56.0M | 54.0M | 53.9M |
| Income Statement EBITDA (Quarterly) | 52.9M | 47.0M | 52.5M | 46.0M | 52.6M | 51.9M | 49.8M | 47.3M | 41.6M | 36.7M | 37.4M | 37.6M |
| Income Statement EBIT (Quarterly) | 48.4M | 42.3M | 47.5M | 40.9M | 46.9M | 46.1M | 43.6M | 40.8M | 35.2M | 30.3M | 30.7M | 30.7M |
| Income Statement Net Income (Quarterly) | 45.2M | 39.5M | 43.9M | 38.0M | 43.7M | 42.6M | 41.3M | 36.8M | 31.0M | 28.6M | 28.4M | 28.6M |
| Costs Selling & Distribution Costs | 14.5M | 16.1M | 15.1M | 16.9M | 16.4M | 15.9M | 16.6M | 15.9M | 16.4M | 18.5M | 16.9M | 16.7M |
| Costs Administrative Expenses | 5.5M | 7.3M | 8.3M | 9.1M | 7.6M | 9.0M | 10.9M | 12.7M | 6.2M | 6.4M | 6.5M | 6.9M |
| Costs Administrative Expenses (LTM) | - | - | - | 30.2M | 32.3M | 34.0M | 36.7M | 40.2M | 38.8M | 36.3M | 31.9M | 26.1M |
| Cash Flow Operating Cash Flow | 47.7M | 43.6M | 43.4M | 42.9M | 51.7M | 44.1M | 43.3M | 40.3M | 34.0M | 25.0M | 54.7M | 47.8M |
| Cash Flow Capital Expenditure | -7.1M | -7.5M | -7.4M | -8.3M | -7.8M | -7.7M | -7.9M | -7.5M | -8.2M | -8.0M | -7.7M | -8.5M |
| Cash Flow Free Cash Flow | 40.6M | 36.2M | 36.0M | 34.6M | 44.0M | 36.4M | 35.5M | 32.8M | 25.8M | 17.0M | 47.0M | 39.3M |
| Cash Flow Depreciation & Amortization | 4.5M | 4.8M | 5.0M | 5.1M | 5.7M | 5.9M | 6.2M | 6.5M | 6.4M | 6.4M | 6.7M | 6.9M |
| LTM Metrics Revenue (LTM) | - | - | - | 335.3M | 338.7M | 348.9M | 348.5M | 354.2M | 352.1M | 345.5M | 338.2M | 329.1M |
| LTM Metrics EBITDA (LTM) | - | - | - | 198.4M | 198.1M | 203.0M | 200.3M | 201.6M | 190.6M | 175.4M | 163.0M | 153.3M |
| LTM Metrics Net Income (LTM) | - | - | - | 166.6M | 165.1M | 168.3M | 165.6M | 164.4M | 151.7M | 137.7M | 124.9M | 116.6M |
| LTM Metrics Net Profit Attributable (LTM) | - | - | - | 166.6M | 165.1M | 168.3M | 165.6M | 164.4M | 151.7M | 137.7M | 124.9M | 116.6M |
| LTM Metrics Operating Cash Flow (LTM) | - | - | - | 177.6M | 181.7M | 182.1M | 182.0M | 179.5M | 161.7M | 142.6M | 154.0M | 161.6M |
| Profitability Gross Margin | 81.8% | 82.8% | 79.3% | 80.4% | 81.7% | 79.3% | 79.9% | 78.0% | 68.9% | 67.7% | 66.2% | 67.5% |
| Profitability EBITDA Margin | 63.4% | 59.4% | 58.7% | 55.2% | 60.6% | 58.1% | 56.0% | 53.1% | 49.1% | 44.3% | 45.8% | 47.1% |
| Profitability EBIT Margin | 58.0% | 53.4% | 53.1% | 49.1% | 54.0% | 51.5% | 49.0% | 45.8% | 41.6% | 36.5% | 37.6% | 38.5% |
| Profitability Net Margin | 54.1% | 49.8% | 49.1% | 45.7% | 50.4% | 47.6% | 46.4% | 41.4% | 36.6% | 34.6% | 34.8% | 35.7% |
| Profitability ROIC | 54.0% | 138.9% | 233.1% | 302.8% | 376.6% | 350.5% | 308.3% | 280.9% | 234.9% | 186.0% | 166.4% | 163.1% |
| Profitability Cash Conversion | 106.0% | 111.0% | 99.0% | 113.0% | 118.0% | 104.0% | 105.0% | 109.0% | 110.0% | 87.0% | 193.0% | 168.0% |
| Balance Sheet Current Assets | 175.6M | 98.2M | 137.3M | 133.9M | 179.8M | 105.9M | 145.3M | 137.6M | 166.3M | 88.1M | 105.3M | 102.5M |
| Balance Sheet Current Liabilities | 18.7M | 76.3M | 78.8M | 81.1M | 82.3M | 82.4M | 82.0M | 83.9M | 83.9M | 90.7M | 80.8M | 81.1M |
| Balance Sheet Inventories | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| Balance Sheet Trade Receivables | 3.0M | 3.2M | 3.3M | 3.4M | 3.6M | 2.0M | 1.6M | 1.5M | 2.0M | 2.1M | 1.0M | 2.1M |
| Balance Sheet Trade Payables | 15.6M | 8.6M | 8.8M | 9.2M | 10.0M | 10.3M | 9.0M | 9.8M | 9.6M | 10.8M | 9.4M | 10.3M |
| Balance Sheet Total Equity | 220.0M | 90.1M | 128.6M | 126.7M | 172.0M | 101.1M | 142.5M | 136.4M | 167.2M | 82.5M | 110.9M | 110.0M |
| Balance Sheet Total Debt | 0 | 0 | 0 | 0 | 0 | 585.0K | 0 | 0 | 0 | 10.0M | 0 | 0 |
| Balance Sheet Cash & Equivalents | 136.2M | 56.5M | 92.2M | 84.9M | 128.1M | 52.7M | 88.0M | 77.7M | 103.2M | 16.7M | 53.3M | 62.8M |
| Balance Sheet Invested Capital | 83.8M | 33.6M | 36.4M | 41.8M | 44.0M | 48.9M | 54.5M | 58.7M | 64.0M | 75.8M | 57.6M | 47.2M |
| Balance Sheet Net Working Capital | -12.6M | -5.4M | -5.5M | -5.8M | -6.4M | -8.4M | -7.5M | -8.3M | -7.6M | -8.8M | -8.4M | -8.2M |
| Ratios Current Ratio | 9.40 | 1.29 | 1.74 | 1.65 | 2.18 | 1.29 | 1.77 | 1.64 | 1.98 | 0.97 | 1.30 | 1.26 |
| Ratios Net Working Capital to Revenue | -0.15 | -0.07 | -0.06 | -0.07 | -0.07 | -0.09 | -0.08 | -0.09 | -0.09 | -0.11 | -0.10 | -0.10 |
| Ratios Administrative Expenses as % of Revenue | - | - | - | 9.0% | 9.5% | 9.7% | 10.5% | 11.3% | 11.0% | 10.5% | 9.4% | 7.9% |
| Ratios Days Inventory Outstanding (DIO) | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 |
| Ratios Days Sales Outstanding (DSO) | 13 | 7.10 | 4.70 | 3.70 | 3.90 | 2.00 | 1.60 | 1.60 | 2.10 | 2.20 | 1.10 | 2.30 |
| Ratios Days Payables Outstanding (DPO) | 68 | 19 | 13 | 10 | 11 | 11 | 9.50 | 10 | 10 | 12 | 10 | 11 |
| Ratios Cash Conversion Cycle (days) | -55 | -12 | -8.00 | -6.40 | -6.90 | -8.80 | -7.80 | -8.50 | -7.80 | -9.30 | -9.00 | -9.10 |
Revenue (Quarterly) - Visual Analysis
Revenue (Quarterly) (PLN)
Growth Rates (QoQ% and YoY%)
Data Source: Financial data sourced from company filings and periodic reports. Values in PLN. Margins and ratios stored as decimals converted to percentages for display.
Recent News & Developments
Sentiment Analysis (Last 6 Months)
| Positive | 50% |
| Neutral | 12% |
| Negative | 38% |
Based on 8 articles
Text S.A. Reports 4% Annual Growth in MRR, Driven by Pricing Adjustments and Increased Annual Payments
Text S.A., a Poland-listed B2B SaaS company, has announced key operational metrics for Q1 of the 2026/27 financial year (April to June 2026). The Group's Monthly Recurring Revenue (MRR) reached an estimated $7.46 million by the end of June 2026, reflecting a 4.0% year-over-year increase and a 7.6% rise compared to March 31, 2026. Annual Recurring Revenue (ARR) was reported at $89.52 million.
The reported MRR includes subscription fees across all products but excludes pay-per-use charges, such as additional ChatBot interactions and API services, except for those within the Text App. During the quarter, API-related payments amounted to nearly $250,000. Total estimated payments received reached $24.19 million, marking a 10.8% year-over-year increase and a 7.2% rise from the previous quarter.
The growth in revenue was primarily attributed to the conclusion of legacy pricing protections for LiveChat customers and a higher proportion of annual payment plans during the quarter. The company continues to target business clients through its suite of online platforms, including text.com, livechat.com, chatbot.com, helpdesk.com, knowledgebase.com, and openwidget.com.
The company emphasized that these figures are preliminary estimates and may be subject to adjustments in the final periodic report.
Relevance to Text S.A.: The article highlights Text S.A.'s strong financial performance and strategic pricing adjustments, aligning with its business model of driving recurring revenue growth and increasing ARPL through its unified Text App suite. This underscores the company's focus on enhancing customer retention and revenue scalability.
Text S.A. Reports Decline in Revenue and Profit Amid Market Challenges
Text S.A., a Poland-listed B2B SaaS company specializing in text-centric customer service solutions, has released its interim consolidated financial statements for the fiscal year ending March 31, 2026. The company reported a 6.9% decline in net revenue, amounting to PLN 329.1 million compared to PLN 354.2 million in the previous year. Net profit also fell by 29%, from PLN 164.4 million to PLN 116.6 million. The decline was attributed to a 2.7% year-on-year drop in Monthly Recurring Revenue (MRR) and challenges in customer acquisition due to shifts in online content search behavior and macroeconomic conditions in key markets, particularly the United States.
Despite the revenue decline, Text S.A. continued its transition towards a unified suite of products, the Text App, which integrates its existing offerings such as LiveChat, ChatBot, HelpDesk, and KnowledgeBase. The company invested PLN 31 million in research and development, with a significant portion allocated to the development of the Text App. The product is currently in the commercialization phase and is expected to address the needs of enterprise-level clients more effectively.
Operating costs rose to PLN 201.3 million, up from PLN 176.9 million in the previous year, driven by increased third-party service expenses. The company also paid out a dividend of PLN 6.06 per share for the 2024/2025 financial year, maintaining its policy of distributing maximum permissible profits to shareholders. Additionally, Text S.A. utilized a short-term working capital loan of PLN 10 million during the fiscal year, which was fully repaid by December 2025.
Geographically, the United States remained the largest market for Text S.A., contributing PLN 105.4 million to total revenue, followed by the United Kingdom and Indonesia. The company continues to face foreign exchange risks due to its significant revenue generation in USD, although it employs natural hedging strategies to mitigate this risk.
Relevance to Text S.A.: The financial results highlight the challenges faced by Text S.A. in its transition to a unified product suite and its efforts to adapt to changing market dynamics, which are critical to its strategy of targeting higher-value enterprise customers.
```Text S.A. Loses Key Tender to Competitor Offering Lower Bid
In a recent tender for a large-scale customer service software contract, Text S.A., a leading Poland-listed B2B SaaS provider, was outbid by a competitor offering a lower price. The tender, which aimed to secure a unified customer service platform for a major enterprise client, saw Text S.A. submit a competitive proposal leveraging its flagship Text App suite. However, the winning bid was awarded to a rival company, reportedly due to a more cost-effective offer.
While Text S.A. has been focusing on transitioning its portfolio into a unified suite to target higher-value enterprise customers, this loss highlights the intense competition in the fragmented customer service software market. The company’s reliance on premium pricing for its advanced features and enterprise-grade infrastructure may have contributed to its inability to secure the contract.
This development underscores the challenges Text S.A. faces in competing against both established players and emerging low-cost providers in the industry. The company will need to reassess its pricing strategy and value proposition to maintain its competitive edge in future tenders.
Relevance to Text S.A.: The tender loss directly impacts Text S.A.’s strategy to grow its enterprise customer base and increase ARPL through its unified Text App suite, highlighting the competitive pressures and pricing challenges in the market.
Text S.A. Proposes Second Dividend Advance for Fiscal Year 2025/26
On June 26, 2026, the Management Board of Text S.A. announced its proposal to the Supervisory Board for the approval of a second advance payment on the anticipated dividend for the fiscal year 2025/26. The proposed advance amounts to PLN 25,235,000.00, representing no more than half of the company's net profit as reported in its audited financial statement dated March 31, 2026. The advance will cover 25,750,000 shares, with a payout of PLN 0.98 per share. The record date for determining eligible shareholders is set for July 22, 2026, with the payment scheduled for July 29, 2026.
This announcement reflects Text S.A.'s strong financial performance and commitment to delivering shareholder value, aligning with its business model of generating robust recurring revenues and maintaining investor confidence.
Text S.A. Proposes Dividend Payout of PLN 109.7 Million for FY 2025/2026
On June 26, 2026, the Management Board of Text S.A. announced its proposal for the allocation of the company’s net profit for the financial year ending March 31, 2026. The company reported a net profit of PLN 115.94 million for FY 2025/2026. The board has recommended allocating PLN 6.24 million to the company’s reserve capital and PLN 109.7 million for dividend distribution to shareholders. This translates to a dividend of PLN 4.26 per share.
Taking into account the interim dividends of PLN 29.61 million (paid on December 1, 2025) and PLN 25.24 million (scheduled for July 29, 2026), the remaining dividend to be distributed amounts to PLN 54.96 million, or PLN 2.13 per share. The dividend will cover 25.75 million shares, with the exact record and payment dates to be determined during the Ordinary General Meeting.
The Management Board reaffirmed its commitment to a dividend policy that prioritizes maximizing shareholder returns, provided no higher-return investment opportunities arise. The proposal also complies with the Commercial Companies Code, ensuring that any unamortized development costs are accounted for in the profit allocation.
Relevance to Text S.A.: This announcement highlights Text S.A.'s strong financial performance and commitment to shareholder value, aligning with its business model of generating robust recurring revenues and reinvesting strategically to support its ongoing suite transformation and infrastructure development.
Text S.A. Reports Decline in MRR but Achieves Record Quarterly Revenue Through Pay-Per-Use Growth
Text S.A., a Poland-listed B2B SaaS company, has announced its key operational metrics for Q4 of the 2025/26 fiscal year, covering January to March 2026. The Group's Monthly Recurring Revenue (MRR) from subscriptions across all products reached an estimated $6.93 million as of March 31, 2026, reflecting a 2.7% year-over-year decline and a 0.7% drop compared to December 31, 2025. The Annual Recurring Revenue (ARR) stood at $83.12 million.
While MRR saw a decline, the company experienced significant growth in its pay-per-use revenue streams, particularly in API usage fees, which surged by 2.6 times during the quarter. This growth contributed to a total estimated quarterly revenue of $22.56 million, marking a 0.4% year-over-year increase and a 3.1% rise compared to the previous quarter. This figure represents the highest quarterly revenue recorded since Q2 of the 2024/25 fiscal year.
The company emphasized that these figures are preliminary estimates and may be subject to adjustments in its periodic financial report. Text S.A. continues to target business customers through its suite of online platforms, including text.com, livechat.com, chatbot.com, helpdesk.com, knowledgebase.com, and openwidget.com.
Relevance to Text S.A.: The article highlights the company's ongoing transition to a diversified revenue model, emphasizing the importance of its pay-per-use offerings in offsetting declines in subscription-based MRR, which aligns with its strategy to increase ARPL and target higher-value enterprise customers.
Text S.A. Reports Decline in Revenue and Profit Amid Challenging Market Conditions
Text S.A., a Poland-listed B2B SaaS company specializing in text-centric customer service solutions, has reported a decline in revenue and profit for the nine-month period ending December 31, 2025. The company recorded net sales revenue of PLN 249.2 million, a 6% decrease compared to the same period in 2024. Net profit also fell significantly to PLN 88.1 million, down from PLN 127.6 million in the previous year. The decline was attributed to a challenging economic environment, slower adoption of AI technologies by enterprises, and changes in online search behaviors impacting customer acquisition.
Despite the revenue drop, Text S.A. continued its efforts to transition its product offerings, including LiveChat, ChatBot, HelpDesk, and KnowledgeBase, into a unified suite called Text App, targeting higher-value enterprise customers. The company also highlighted its ongoing investment in AI-driven functionalities to enhance its product portfolio and address the needs of enterprise clients. However, the company acknowledged that rapid technological advancements in AI could pose risks if it fails to adapt effectively.
Text S.A. also reported a decrease in its Monthly Recurring Revenue (MRR) to USD 6.98 million, reflecting a 1.7% year-on-year decline. The company emphasized that its financial results are heavily influenced by the USD/PLN exchange rate, as nearly all its revenue is generated in U.S. dollars. To mitigate currency risks, the company employs natural hedging by incurring some costs in USD.
In terms of cash flow, Text S.A. reported a net cash outflow of PLN 24.4 million during the period, primarily due to dividend payouts and investments in product development. The company remains committed to its dividend policy, having distributed a total of PLN 113.3 million in dividends during the reporting period.
Looking ahead, Text S.A. plans to continue its focus on AI-driven product development and enterprise customer acquisition to drive future growth. However, the company remains cautious about external factors, including economic conditions in key markets and competitive pressures.
Relevance to Text S.A. Profile: This article is directly relevant as it highlights the financial performance, strategic initiatives, and challenges faced by Text S.A., aligning with its business profile as a provider of text-centric customer service solutions transitioning to a unified enterprise suite.
Text S.A. Announces Interim Dividend for Fiscal Year 2025/26
Text S.A., a Poland-listed B2B SaaS company, has announced its decision to distribute an interim dividend for the fiscal year 2025/26. The proposed dividend amounts to PLN 29,612,500, representing no more than half of the company's net profit as of September 30, 2025, verified by an independent auditor. The interim dividend will cover 25,750,000 company shares, with a payout of PLN 1.15 per share. The record date for eligible shareholders is set for February 9, 2026, with the payment scheduled for February 16, 2026.
This announcement highlights Text S.A.'s strong financial performance and commitment to shareholder returns, aligning with its subscription-based SaaS model and recurring revenue strategy.
Results Call Transcripts
Summaries of Text S.A.'s results conference calls are free. Full transcripts are available to subscribers.
Text S.A.
Key takeaways
- TEXQ reported record Monthly Recurring Revenue (MRR) of $7.46 million for Q1 FY 2026-2027, representing 4% year-over-year (YoY) growth and 7.6% quarter-over-quarter (QoQ) growth.
- Payments collected in Q1 reached $24.19 million, up 10.8% YoY and 7.2% QoQ.
- Annual financial results for FY 2025-2026 showed a 7% decline in revenue (in Polish Zloty) and a 28.4% drop in operating profit, reflecting increased costs for product development, customer acquisition, and cloud infrastructure.
Key financial figures
- Q1 FY 2026-2027 MRR: $7.46 million (+4% YoY, +7.6% QoQ).
- Annual Recurring Revenue (ARR): $89.52 million.
- Q1 FY 2026-2027 payments collected: $24.19 million (+10.8% YoY, +7.2% QoQ).
- FY 2025-2026 revenue: Declined by 7% in Polish Zloty; ~0.5% decline in USD terms.
- FY 2025-2026 operating profit: Declined by 28.4%.
- FY 2025-2026 net profit: Declined by over 29%.
- Q4 FY 2025-2026 EBITDA: 37.6 million Polish Zloty, with a 47% EBITDA margin.
- Cash position at FY 2025-2026 year-end: 62.7 million Polish Zloty.
- Dividend: Second interim dividend of 0.98 Polish Zloty per share to be paid on July 29, 2026. Total proposed dividend for FY 2025-2026 is 4.26 Polish Zloty per share.
Guidance & outlook
- Margins: Expected to improve in the coming quarters due to the end of grandfathering, lower infrastructure costs, and changes in the sales process.
- Text product visibility: Expected to become a separate contributor in KPIs and revenue reporting starting Q2 FY 2026-2027.
- Marketing spend: May increase, but changes to the sales process are expected to offset costs.
- Currency impact: Strength of the US dollar could support Q2 results if the trend holds.
Strategic highlights
- LiveChat pricing migration: Completed for monthly contracts in Q1, with annual contracts to follow in subsequent quarters.
- Customer base: Share of customers paying more than $500/month rose to over 55% (up from 52% in Q4 FY 2025-2026 and 45% YoY). Customers using multiple products reached nearly 40%.
- Product performance: Helpdesk and Chatbot showed strong growth, while LiveChat's revenue share declined to 83.7% (down 5 percentage points YoY).
- Geographic revenue: United States remains the largest market, followed by the UK (~8%) and Indonesia. Poland accounts for ~1.5% of revenue.
- New product launch: Finalized branding and visual identity for the Text product, with native integrations for Shopify, WordPress, and WhatsApp.
- Partnerships: Announced collaborations with Meta, Microsoft, and Webflow, among others.
- Certifications: Achieved SOC 2 Type 2 attestation, enhancing credibility with larger clients.
- Organizational changes: Dissolved the traditional sales team, with responsibilities shifted to the customer success team, supported by other departments.
Q&A highlights
- Customer churn post-grandfathering: Elevated churn observed in May but remained within expected levels. Churn is not expected to increase further.
- Dissolution of sales team: Driven by underperformance of outbound sales efforts and a belief that the customer success team, supported by technology, can deliver better results.
- Text product visibility in KPIs: Text will be reported as a separate contributor starting Q2 FY 2026-2027.
- Impact of Salesforce acquiring Fin: Management views this as validation of the market demand for similar products and does not anticipate significant negative impacts.
2026 EPS Estimates
- Higher churn, slower Suite adoption and sustained margin pressure from infrastructure and AI costs
- Flat LiveChat revenue, ~26% growth in ChatBot and HelpDesk, net margin around 36%, and average USD/PLN of ~3.7
- Successful migration to the Text App with higher Suite adoption, stronger ARPL uplift and incremental AI-driven revenue
Note: EPS estimates are for informational purposes only and represent our analytical framework, not investment recommendations. These financial results estimates are based on stated assumptions and may change as new information becomes available.
Key Metrics
Company-specific performance indicators tailored to Text S.A.'s business model.
MRR (USD)
Data Source: Key metrics are extracted from company disclosures, periodic reports, and management commentary.
Periodic Report Publication Calendar
| Quarter | Publication date |
|---|---|
| Q1 | 2026-08-27 |
| H1 | 2026-11-25 |
| Q3 | 2027-02-26 |
| Quarter | Publication date |
|---|---|
| FY | 2026-06-26 |
Schedule reflects the most recent ESPI announcement for each fiscal year. Past publication dates are shown in grey.